1. Are shipping costs free?
- Answer: Yes, shipping is free on all orders. The exact cost will be shown to you at checkout before you complete your purchase.
2. How long does shipping take?
- Answer: For international shipments, delivery time may vary between 7-21 business days depending on the destination country. After your order has been shipped, you will receive a confirmation email.
3. How can I track my order?
- Answer: Once your order has been shipped, you will receive a shipping confirmation email. This email contains a tracking number that you can use to track the status of your delivery on the shipping carrier's website.
4. Can I cancel or change my order?
- Answer: Orders can only be cancelled or changed as long as they have not been shipped. Please contact our customer service as soon as possible if you wish to make a change or cancellation. Once the order has been shipped, changes or cancellations are no longer possible.
5. What payment methods do you accept?
- Answer: We accept various payment methods including credit cards (Visa, Mastercard, American Express) and PayPal. For a full list of payment methods, please visit our Payments page.
6. Do you offer returns or exchanges?
- Answer: We do not currently offer returns or exchanges. Please make sure you choose the correct size and color before completing your order. If you have any questions about our products, please feel free to contact our customer service.
7. What happens if an item is out of stock?
- Answer: If an item is out of stock, this will be indicated on the product page. You can leave your email address to be notified when the item is back in stock or you can contact us directly for availability information.
8. How can I contact customer service?
- Answer: You can contact our customer service by email at info@malkastore.com or by phone at +41 76 711 57 50. Our customer service is available from Monday to Sunday.
9. How do I get a discount or voucher?
- Answer: Subscribe to our newsletter to be informed about exclusive offers and coupons. Visit our website regularly to benefit from limited-time discounts and special promotions.
10. Are the products sustainable or environmentally friendly?
- Answer: We strive to offer products that are environmentally friendly and sustainably produced. Please see the product pages for information about the materials and manufacturing of our products.